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Global

Our value
Our value

“I take care of my business, Technogym takes care of my equipment! “
Just as the best products work to attract new members,
Technogym After Sales Service works to keep the best products up
and running to preserve its value over time.
The main benefits are:

  • Focus your staff on member′s care
  • Allow your members to train more effectively
  • Maximise your return on investment


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Worldwide structure
Worldwide structure

"The best products supported by the best service."
You can count on a worldwide infrastructure of 1000 Technogym After Sales professionals dedicated to delivering prompt efficient service and minimizing equipment downtime.

  • 700 Certified Field Service Technicians
  • 300 Specialized staff on hotlines and in the back office
  • 50 HQ staff in Training, Quality and Product support
  • 15,000 hours of classroom training and e-learning
  • 600 detailed spare part diagrams

Our performances
Our performances

"No more suppliers’ promises, I just trust the numbers."
Technogym believes that clarity and transparency are key values
when entering into a long term partnership. Technogym makes
worldwide statistics public:

  • 35 hours Time to Service
  • 92% First Time Fix Rate
  • 30M€ Value of localized Spare Parts stock
  • 15,000 customers with an active service contract
  • 200,000 products with an active service contract

Login into the Technogym E-Services and monitor real-time
Technogym performance on your equipment

Why choose Technogym
Why choose Technogym

Array

Local

Local service operation
Local service operation

"I can count on Technogym 24/7!"
Technogym After Sales service gives customers what they need whenever and however they want it.

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E-services

Technogym E-Services

“Keeping an eye on my equipment just got easier.”
In a quick and easy-to-use format where you can:
create and follow the status of:

  • SERVICE ACTIVITIES
  • SERVICE PERFORMANCE METRICS
  • Monitor and manage EQUIPMENT STATUS
Login

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Contract

Our service contracts
Our service contracts

"I want the Technogym Peace of Mind Solution!"

Technogym protects your investment by extending the benefits of our factory warranty.

  • Increase equipment uptime
  • Extend the life of your equipment
  • Protect the value of your investment
  • Improve financial planning
  • Reduce in-house maintenance staff
  • Know service cost in advance

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Global service contract
Global service contract

Global coverage suits the professional customer who wants to offer the highest degree of functionality while also expecting premium performance from the equipment at all times. With Global coverage in place you can minimize purchase orders, budget approvals and invoice management: your fee is fixed for the duration of the contract.

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Performance
Performance

The most complete after sales product in the Industry.
Performance is a contract projected to offer a service that goes beyond the restoration, to remotely monitor your equipment, covering parts subject to wear and tear and accidental damages. With Performance coverage in place you can minimize purchase orders, budget approvals and invoice management: your fee is fixed for the duration of the contract.

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Program service contract
Program service contract

This contract is for the professional customer who wants periodic preventative maintenance and a full engineer’s report detailing all recommended works.

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Manuals

Manuals and documents
Manuals and documents

This section contains user manuals and documents related to Technogym products. This section contains user manuals and documents related to Technogym products.

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